Refunds
Flow Nerves Refund Policy: Steps, Return Address and Timing
To refund Flow Nerves, call +1 (302) 200-3480 with your order ID, then send the bottles to the New York returns address with a tracked service. The buyer pays return shipping, and refunds follow after the bottles are credited, per the brief.
Written by the Flow Nerves label deskUpdated
Steps01
How do you ask for a Flow Nerves refund?
Call the order desk
+1 (302) 200-3480, with your order ID and the email you used. Do this before day 60.
Ask for the steps in writing
Ask the desk to confirm the address, what to include and the refund method.
Pack and send
Use a tracked service and include your full name, email and order ID in the parcel.
Keep the tracking
Keep it until the refund arrives on your card.
The website inbox cannot see orders, so use the order desk, or its order email, not the website address.
Addresses02
Where do you send the bottles?
To the returns address in New York, after you have called.
Help with placed orders
BuyGoods order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
40 Wall Street, Suite 1708
New York, NY 10005
Mail only. No walk-in sales.
Returns (New York)
375 Pearl Street, Floor 14
New York, NY 10038
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Call first. A parcel sent without a call may be hard to match to an order. The returns address is for returns only and is not a store.
Timing03
How long does a refund take?
| Stage | How long |
|---|---|
| Bottles credited by the returns team | After the parcel arrives; length not stated |
| Refund issued | 3 to 5 business days after credit |
| Refund shows on your card | 5 to 10 days after it is issued |
Those timings come from the brief and we could not confirm them against the sales page. If a refund is late, call the order desk with the order ID and tracking.
Costs04
Who pays what?
You pay return postage, per the brief, and the refund covers the product price.
Ask the desk whether original shipping is refunded, because the brief does not say. A tracked service costs more than a basic one and protects you if the parcel goes missing. Add that cost to your sum if you are deciding whether a return is worth it. For the 6-bottle kit, which ships free in the U.S., postage on a heavy parcel can be notable.
Delays05
What if the refund does not arrive?
- Check the tracking shows delivery to the returns address.
- Wait the stated 3 to 5 business days, then up to 10 days for the card.
- Call the order desk with the order ID and tracking number.
- Ask your card issuer about a dispute if the desk does not respond.
Keep notes of dates, names and what was said.
Your rights06
What other rights do you have as a buyer?
Your card issuer and your state may give you protections beyond the seller's promise.
If a seller does not respond, a card dispute is a normal next step, and it works best if you have the order email, the tracking and notes of calls. We are not lawyers and this is general information. If you believe you were charged for something you did not order, tell your card issuer promptly and keep the evidence.
Flow Nerves: 30 capsules a bottle1 capsule a day with a meal · from $49 a bottle · 60-day guarantee (confirm)
See packsOn the phone07
What can you say when you call?
Keep it short and factual.
Say your full name, the email you used and the order ID. Say you are within the 60 days and want to start a return. Ask for the return steps and the address to be repeated, whether the original shipping is refunded, and when you should expect the refund. Write down the date, the name of the person you spoke to and what they promised. Ask whether you will get an email confirmation, and check for it the same day.
If the line is busy, try at another time of day, and note each attempt.
Contents08
What to include in the parcel
| Item | Reason |
|---|---|
| Full name | Matches the order |
| Email used at checkout | Matches the order |
| Order ID | The desk looks it up with it |
| The bottles | What is being returned |
| Any note from the desk | Shows you called first |
Do not send cash or card details. Take photos of the parcel before you seal it.
Common mistakes09
What are the common mistakes with a refund request?
- Sending the parcel before calling the desk.
- Leaving the order ID out of the parcel.
- Using an untracked service, so the parcel cannot be traced.
- Waiting until day 60 to make the first call.
- Throwing away the order email.
Each of these delays a refund, and each is easy to avoid. The most common is calling too late. Treat day 45 as your personal deadline so there is time for the phone, the packing and the post.
If the bottle was damaged on arrival, a different route applies: photograph it, call at once and ask for a replacement or a refund without a return, and keep the photos until you have the confirmation.
Who to call10
Who handles what?
The order desk handles placed orders and refunds. This website handles only questions about its pages.
The website inbox, listed on the contact page, cannot see orders, change addresses or give refunds. If you write there about a refund, we will point you back to the order desk. Please use the desk first. If the desk does not respond after repeated tries over several days, tell us through the website inbox, and we will note the problem and pass it on to the brand's team where we can.
Evidence11
What evidence should you keep for a card dispute?
Keep anything that shows what you bought, when you asked for a refund and what happened next.
That means the order email, the confirmation of the return steps, the tracking number for your parcel, photos of what you sent, and a short note of each call with the date, the time and the name of the person you spoke to. If your card issuer asks what the seller told you, those notes answer the question in one minute. Store them in one folder on your phone or computer, and back them up.
FAQ12
Flow Nerves questions people ask
What is the Flow Nerves return address?
375 Pearl Street, Floor 14, New York, NY 10038, after you have called the order desk.
How do I cancel Flow Nerves?
Call +1 (302) 200-3480 with your order ID. If it has shipped, follow the return steps.
Who pays return shipping?
The buyer, per the brief. Use a tracked service.
How long do Flow Nerves refunds take?
3 to 5 business days after the returns team credits the bottles, then 5 to 10 days to show on your card.
What should I put in the return parcel?
Your full name, email and order ID, plus the bottles. Call first for any other instructions.
Can I return a Flow Nerves bottle I have opened?
The brief does not say. Ask the order desk when you call, before you send anything.
Is there a restocking fee?
None is mentioned in the brief. Ask the desk, and ask for the answer in writing.
What if I lose the order email?
Check spam and other inboxes first. If you cannot find it, call the order desk with your name, email and card details on file, and ask them to resend the confirmation and the order ID.
Who wrote this13
Written and reviewed by
Pages built from the brand files and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Flow Nerves Retailer. It is not the manufacturer. We earn money when you buy through our order links.
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More about Flow Nerves
USA Authorized Flow Nerves Retailer
Ready to try Flow Nerves?
Check your medicines first, then pick a pack. Prices are set per bottle ($79, $69 or $49) and the 6-bottle kit ships free in the U.S. per the brief; confirm the final total at checkout. The brief lists a 60-day guarantee.
- Secure checkout on the sales site
- 60-day guarantee (confirm live policy)
- Tracking in the order email